Terms of Service

• Platform — rentouri.com, app.rentouri.com, and all related services
• Guest — a user who searches for and books rental equipment through the marketplace
• Shop — a rental business registered on app.rentouri.com (ERP platform)
• Booking — a confirmed reservation of equipment from a Shop by a Guest
• Marketplace Booking — a Booking initiated and paid online through rentouri.com
• Walk-in Booking — a Booking created by Shop staff at the counter without online payment

Rentouri is a technology platform that connects Guests with rental Shops. Rentouri is not a party to the rental contract between a Guest and a Shop. The rental agreement is concluded directly between the Guest and the Shop when a Booking is confirmed.

Rentouri facilitates booking and payment processing, and enforces these Terms. Rentouri does not inspect equipment and does not verify Shop insurance — it relies on the Shop’s warranty in Section 16. Rentouri is not responsible for: the condition or safety of equipment; the accuracy of shop listings; or a Shop’s failure to fulfil a Booking.

Every Shop on Rentouri is a business. Because your rental contract is with the Shop, the Shop is responsible to you for the rental itself — the equipment, its condition and safety, and complaints about the rental. Rentouri is responsible for the platform: the booking process, processing payments through Stripe, sending the refunds described in Section 11, and complaints about the platform itself, which you can send to [email protected].

Payments and invoices. Rentouri collects the payments for each Marketplace Booking, including changes to it and any payment request after the rental (Section 10), in the Shop’s name and on its behalf, as the Shop’s limited payment collection agent; once you have paid Rentouri, you have paid the Shop. The Shop sells you the rental and issues any invoice or receipt for it under the rules of its own country. Rentouri’s booking confirmation, the signed rental agreement and Rentouri’s emails are not invoices or receipts. If you need a VAT invoice, give your company details at checkout or on your booking page: Rentouri passes them to the Shop, and any invoice or receipt the Shop shares through Rentouri is emailed to you and kept on your booking page.

You must provide accurate, complete information when registering. You are responsible for maintaining the security of your account credentials. You must be at least 18 years old to create an account. Creating an account — on the marketplace or in the shop portal — constitutes acceptance of these Terms; the acceptance is recorded together with its timestamp and the Terms version in force. Rentouri reserves the right to suspend or terminate accounts that violate these Terms.

You must not:

• Use the platform for any unlawful purpose
• Circumvent platform payments — for example by arranging bookings, or payment for them, directly with a Shop outside of Rentouri (paying a Shop for damage or a late return in another way it accepts, as Section 10 allows, is not circumvention)
• Scrape, copy, or distribute platform content without written permission
• Impersonate another user or provide false identity information
• Attempt to reverse-engineer, disrupt, or interfere with platform operations

All platform content — design, copy, software, data — is owned by Rentouri or its licensors. Nothing in these Terms grants you any rights in that content beyond the right to use the platform as intended. You may not copy, reproduce, or distribute platform content without prior written permission from Rentouri.

To the maximum extent permitted by Polish law:

• Rentouri's total liability for any claim arising from use of the platform shall not exceed the total fees you paid to Rentouri in the 3 months preceding the claim.
• Rentouri is not liable for: damage or injury caused by rental equipment; a Shop's failure to honour a confirmed Booking; losses arising from platform downtime or errors; or indirect, consequential, or punitive damages.

These limitations do not apply to: death or personal injury caused by Rentouri’s own negligence; fraud or fraudulent misrepresentation; or any liability that cannot be limited or excluded under mandatory Polish or EU consumer protection law.

These Terms are governed by the law of the Republic of Poland. Any dispute arising from these Terms shall be subject to the jurisdiction of the competent court in Warszawa, Poland.

EU consumers: If you are a consumer resident in the EU, you retain the right to bring proceedings before the courts of your country of residence and to rely on mandatory consumer protection provisions of your local law. You may also be able to use out-of-court complaint and alternative dispute resolution (ADR) procedures available in your country of residence.

We may update these Terms from time to time. For material changes, we will provide at least 14 days’ notice to registered users by email. Continued use of the platform after the notice period constitutes acceptance of the revised Terms. If you do not accept a change, you may close your account before the change takes effect.

To make a Marketplace Booking:

• Search for a Shop by destination, dates, and sport type
• Choose the exact equipment you want — the model and, where applicable, the size — from the Shop's inventory
• Review your selection and the Shop's cancellation policy
• Sign the Shop's rental agreement electronically, accept the Shop's cancellation policy, then confirm your card through Stripe

A Booking is confirmed when you receive a confirmation email. If the Shop’s cancellation policy lets you cancel free of charge and you book before free cancellation ends, the Booking is confirmed once your card is saved, and nothing is charged until free cancellation ends (Section 10); otherwise it is confirmed once your payment is processed. The model and size you selected are guaranteed — at pickup the Shop hands you a physical unit of that exact model and size, and may not substitute different equipment without your agreement. The rental agreement you sign is concluded directly with the Shop (see Section 2).

Request to book: some Shops review requests before accepting them; they answer within 24 hours, and a request they do not answer in time expires. A Booking that starts within 24 hours is confirmed at once, without a request. If the Shop’s free cancellation ends more than 24 hours after you send the request, your card is saved and nothing is charged until free cancellation ends, as Section 10 describes; otherwise your card is authorised (a hold is placed) at checkout and charged only when the Shop accepts. If the Shop declines or does not answer within 24 hours, you are not charged and any hold is released.

Bookings for the same dates: you can have at most 2 Bookings for overlapping dates that are not yet paid — or 1, if in the past 12 months 3 or more of your Bookings were cancelled before you were charged, by you or because your card could not be charged. A request awaiting the Shop’s answer counts; a paid Booking does not. If you already have a Booking for overlapping dates, we tell you before you book.

All Marketplace Booking payments are processed by Stripe. You must provide a valid payment method at checkout. No deposit is charged or held on your card online. A Shop may ask for a refundable deposit when you pick up the equipment, up to the amount shown on its page and at checkout, paid at the Shop in cash or by card on the Shop’s own terminal. The deposit is between you and the Shop: the Shop returns it when the equipment comes back undamaged. If, through your fault, the equipment is damaged beyond normal wear or lost during your rental (Section 12), the Shop may keep part or all of the deposit only to cover the documented cost of repair or, where repair is impossible or uneconomic, the equipment’s current value. For damage, it may do so only for damage that was reported no later than 24 hours after you returned the equipment, with a photo of the damage, where there are photos of the equipment from pickup (the Shop’s, or your own added through the photo link). For loss, it may do so only if it recorded the equipment as not returned, which it cannot do once it has recorded the equipment as returned. Either way, you receive the Shop’s report by email. About 30 to 90 minutes after pickup, if you still have the equipment, Rentouri emails you the Shop’s photos of it, if it took any, with a link where you can add your own photos while you have the equipment, no later than 24 hours after pickup.

When you are charged: if the Shop’s cancellation policy does not let you cancel free of charge, or free cancellation has already ended when you book, you pay the full price at checkout. If you book before free cancellation ends, nothing is charged at checkout: your card is saved, a hold for the price is placed on it 4 days before free cancellation ends (at checkout, if you book later than that), and the held amount is charged when free cancellation ends. The checkout shows both dates and the amount; your confirmation email and your booking page show the amount and when it is charged. Rentouri emails you a reminder 3 days before the hold, and a week before it if your card expires before then. If the price of your Booking changes before then — for example, when the Shop changes your Booking with your agreement — the new price is held and charged instead, and an increase may be held separately. If the hold fails, you can still pay through a link Rentouri emails you (Section 11).

Saved cards: the card you confirm for a Booking that is charged later is saved by Stripe in your account, and it shows in your account settings beside any card you save there to pay for later Bookings. Cards are stored by Stripe, not by Rentouri: Rentouri keeps a reference to your Stripe customer record and, with a Booking charged later, the card’s brand, last four digits and expiry and Stripe’s reference to the card, which it shows you. A saved card is charged only for the amounts and on the dates shown when you book, or when you choose it to pay, and for anything else only with your agreement. Until the hold is placed, you can change the card a Booking will be charged to on your booking page. You can remove a saved card at any time in your account settings, except a card that a Booking not yet paid will be charged to: you can remove it once that Booking is paid. Deleting your account removes your saved cards and cancels, at no cost to you, your confirmed Bookings that are not yet paid and can still be cancelled free of charge; a Booking whose free cancellation has ended is still charged, and a request awaiting the Shop’s answer stays open until the Shop answers it.

Paying for damage or a late return: no later than 24 hours after you return the equipment, a Shop may ask you, through Rentouri, to pay for damage beyond normal wear caused through your fault and reported under the rules above, or for returning the equipment after the end of your rental, if its rental agreement provides for a late-return charge. Loss of the equipment is never asked for this way. Rentouri emails you the request, and the Shop may also show you a code that opens it on your phone. The request lists each item, what happened, the amount and how it was set: for damage, the documented cost of repair or, where repair is impossible or uneconomic, the equipment’s current value, less any deposit the Shop kept; for a late return, the difference between the Shop’s current price for the time you had the equipment — up to the request, if you still have it — and its current price for the rental you booked. A repair priced from the Shop’s published price list counts as the documented cost of that repair. Paying by card is optional: you can pay the Shop in another way it accepts, or refuse. Nothing is charged unless you accept the exact amount and pay it yourself on the request page, where your bank may ask you to confirm the payment; Rentouri never charges a saved card for damage or a late return. If you do not answer within 7 days, the request closes and nothing is charged. Refusing, or not answering, does not settle the Shop’s claim, which it may pursue in other ways. If a repair costs less than the amount you paid for it, the Shop refunds the difference.

You are always charged in the Shop's own currency, which is shown at checkout. If you browse in a different currency, converted prices are approximate and shown for convenience only — any currency conversion is performed by your card issuer, which may apply its own exchange rate and fees.

Each Shop sets its own cancellation policy, which is prominently displayed on the Shop’s listing page and during checkout before you book. Rentouri enforces the Shop’s stated policy on their behalf.

If a Shop cancels a confirmed Marketplace Booking, you are entitled to a full refund of all amounts paid for the Booking, including any commission; a payment you made on a payment request for damage or a late return (Section 10) is not part of it. Rentouri sends the refund at once; your bank usually shows it within 5–10 business days. If you have not been charged yet, nothing is charged and any hold on your card is released.

Before you are charged: cancelling a Booking you have not been charged for yet, before free cancellation ends, costs you nothing: nothing is charged, and any hold on your card is released. If you cancel after free cancellation has ended but before Rentouri has taken the amount held on your card, that amount is taken first, and the Shop’s policy then decides what is refunded. If the hold fails — for example, because your card is declined or has expired — Rentouri emails you a link to your booking page, where you can pay with any card until free cancellation ends. If nothing is held on your card when free cancellation ends, the Booking is cancelled at no cost to you, its equipment is released, and you and the Shop are told by email.

Whoever cancels, while your bank holds back a card payment for the Booking because you disputed it, Rentouri cannot refund that payment, so its refund waits for the bank’s decision. If the bank decides the dispute in your favour, the payment stays with you, which settles it, and Rentouri sends no refund for it. If the bank decides the dispute in the Shop’s favour, or gives you back only part of the payment, Rentouri sends you the refund the cancellation still owes you, less what the bank gave back, within 14 days of the bank’s decision — or within 14 days of the cancellation, if the Booking is cancelled after that decision.

If a Booking is cancelled while the Shop holds your deposit, the Shop settles it as it would at return: it gives the deposit back, or keeps part or all of it only under the rules in Section 10.

You are responsible for using rented equipment appropriately and following the Shop’s usage instructions. You must return equipment in the same condition as when received, fair wear and tear excepted. You are liable for the loss or theft of the equipment, and for damage to it beyond fair wear and tear, that occur during your rental through your fault, including negligence — for example through:

• Misuse or negligent handling of the equipment
• Use of the equipment in conditions or activities it was not designed for

Before completing your first Booking, you may be required to verify your identity through Stripe Identity. This is required as part of our fraud prevention obligations. Verification is a one-time step and does not affect subsequent bookings.

If you are a consumer resident in the EU, you have statutory rights under the Consumer Rights Directive (2011/83/EU) and applicable national law that cannot be excluded or limited by these Terms. Nothing in these Terms is intended to, or shall, restrict your statutory consumer rights.

A Marketplace Booking is the rental of sports equipment from the Shop for the dates (and, where set, the times) shown in the Booking — a service related to leisure activities for a specific period. The Shop sets the equipment aside for you for that period, so the 14-day right to withdraw from a contract concluded at a distance does not apply (Article 16(l) of Directive 2011/83/EU; in Poland, Article 38(1)(12) of the Consumer Rights Act of 30 May 2014). You can cancel the Booking under the Shop’s cancellation policy, which is shown before you book, forms part of the rental agreement you sign and is repeated in your booking confirmation.

To register as a Shop on Rentouri, you must:

• Be a legally registered business entity within the EU
• Hold valid public liability insurance with a minimum coverage of €1,000,000 per occurrence
• Complete Stripe Connect Express onboarding (bank account verification + KYC)
• Have your account approved by Rentouri before appearing in the marketplace

By listing on Rentouri you continuously warrant, for as long as your Shop is on the platform, that:

• You hold valid public liability insurance with a minimum coverage of €1,000,000 per occurrence;
• Your rental equipment is maintained in accordance with manufacturer standards and undergoes regular safety inspections;
• You immediately withdraw from rental any equipment that is unsafe or defective.

Rentouri does not verify these matters in advance and relies on this warranty. Rentouri may request proof of insurance at any time; failure to provide it within 7 days may result in suspension of your Shop. A breach of this warranty is a material breach of these Terms.

Rentouri is not responsible for any claim arising from inadequate or lapsed Shop insurance or from ill-maintained equipment. As an independent business, you bear sole responsibility for injuries or damage caused by your equipment or staff, and you will indemnify Rentouri against third-party claims arising from a breach of this warranty.

Rentouri offers the following subscription plans:

• Prices are exclusive of VAT. Accounts registered in Poland pay 23% VAT on top and must give their NIP. Accounts registered in another EU country must give a VAT number that the EU's VIES system confirms, and are invoiced under the reverse charge; we cannot bill an account outside Poland without one, so please contact us
• Rentouri issues an invoice for every subscription payment through KSeF, Poland's national e-invoicing system, and emails it to you; all of Rentouri's invoices are also listed in the shop portal. Stripe, which processes the payment, does not send you invoices or receipts
• EUR and PLN figures are separate list prices, not a currency conversion
• Plans are billed in advance (monthly or annually, your choice)
• When you move to a higher plan, you pay the price difference for the rest of the current billing period at once; the higher plan starts as soon as that payment goes through
• No minimum contract period — cancel anytime
• Cancellation takes effect at the end of the current billing period
• No partial refunds for unused subscription time
• Rentouri may change plan pricing with 30 days' notice to existing subscribers
• Active Items are the active equipment units across all locations of your account; you cannot add or reactivate units beyond your plan's Active Items limit — to add more, deactivate some or move to a higher plan
• To move to a lower plan, contact us; we switch you once your locations and Active Items fit within that plan's limits

Commission applies only to Marketplace Bookings — online bookings from Guests who discovered your Shop on rentouri.com. Walk-in bookings (cash or your own payment terminal) are always commission-free.

• Commission is calculated on the Guest-facing total (after any discounts applied)
• Commission is deducted from your payout at the time the booking payment is processed
• For accounts registered in Poland the 10% includes 23% VAT; accounts in other EU countries are invoiced for it under the reverse charge
• Commission is settled monthly: in the first days of each month Rentouri issues one invoice for each currency, through KSeF, for the commission on the payments taken in the previous month. Commission returned on a refund in the same month reduces that invoice. Commission returned on a refund in a later month, and commission Rentouri gives up on a lost chargeback (Section 19), is corrected by a correcting invoice issued with the next monthly invoices
• The rate is the same on every plan except Enterprise, whose rate is agreed in your contract
• Commission rates are guaranteed for the duration of your current billing cycle and subject to 30 days' notice for changes
• When a Marketplace Booking is refunded, you return your share of the refunded amount and Rentouri returns its commission on it
• Rentouri's commission on a payment, net of any VAT it includes, never falls below Stripe's card fee on that payment; where the commission Rentouri keeps (net of VAT), after any refund or lost chargeback, is less than that fee, the difference is an amount you owe (Section 19), invoiced to you plus VAT where VAT applies
• A Guest's payment for damage through a payment request (Section 10) carries no commission; Stripe's card fee on it is an amount you owe (Section 19). A payment for a late return carries the commission at the Booking's rate.

Payouts are processed via Stripe Connect. If your cancellation policy is Flexible or Moderate, a Guest who books before free cancellation ends pays only when it ends (Section 10), and only then does that Booking’s payment reach your Stripe account. The exception is a request you review before accepting it, if free cancellation ends within 24 hours of checkout: the Guest’s card is held at checkout and charged when you accept the request. Payments for Marketplace Bookings stay in your Shop’s Stripe account until the Guest picks up the equipment, the Booking is cancelled or marked as a no-show, or, if none of these is recorded in Rentouri, until one day after the Booking’s start. Every Tuesday, Rentouri pays out what has been released and is available in your Stripe balance; it usually reaches your bank account two business days later. A Guest’s payment on a payment request is paid out the same way, with the next Tuesday payout once it is available. If you cancel a confirmed Marketplace Booking, the Guest is refunded in full (Section 11; a payment on a payment request is not part of it) — a card payment the Guest’s bank has taken back in a chargeback only as Section 11 describes, once the bank has decided — and if the Booking’s payment has already been paid out to you, the refund is deducted from your next payouts. With a Strict or Non-refundable policy, Marketplace Bookings can start at most 80 days after they are made; with a Flexible or Moderate policy, at most 12 months after they are made.

Chargebacks. When a Guest’s bank disputes a card payment for one of your Bookings and withdraws the money (a chargeback), Rentouri takes your share of the disputed amount back from your Stripe balance at once and sends the bank evidence on your behalf. If the dispute is decided in your favour, your share is returned to you, unless the Booking has been cancelled: Rentouri may then keep it toward your part of the refund it owes the Guest for that payment (Section 11) and send you whatever is left. If it is lost, including when the bank files it as fraud (a payment the cardholder says they did not make), you bear your share of the disputed amount, and Rentouri gives up its commission on it. On every chargeback, won or lost, you also bear Stripe’s dispute fee (currently 90 zł, which Stripe charges in złoty whatever the payment’s currency), and on a lost dispute also Stripe’s fee for contesting it (currently 90 zł). If Rentouri caused a dispute itself, such as through a billing error on its part, Rentouri bears all of its costs — the disputed amount and the fees — and you pay nothing for it. A refund Rentouri sends a Guest after a chargeback is decided in your favour takes your share of it back, as any refund does (Section 18).

Amounts you owe. Card fees the commission does not cover (Section 18), Stripe’s dispute fees, and disputed amounts or your share of a refund that could not be taken back from your Stripe balance are amounts you owe Rentouri; they are shown in the shop portal. Each month Rentouri issues one invoice for each currency, through KSeF, for the card fees and Stripe’s dispute fees, plus VAT where VAT applies, and, where there is anything to document, a debit note, outside VAT and KSeF, for the disputed amounts and refund shares it paid for you; both come to you by email from Rentouri and are listed in the shop portal. Rentouri may set these amounts off against your payouts or, after telling you by email, charge them to the card that pays your subscription; if your account has no card, Rentouri asks you to pay by bank transfer. If your Stripe balance becomes negative, Stripe may also recover it from your next payouts or debit your bank account. If an amount is still unpaid 30 days after Rentouri asks for it, Rentouri may suspend your Shop’s marketplace listing until it is paid.

Rentouri may also withhold payouts in cases of: active payment disputes or chargebacks; suspected fraud; or a Booking under investigation.

By registering as a Shop, you agree to the Stripe Connected Account Agreement. Rentouri creates and manages a Stripe Express account on your behalf. You complete identity verification and banking details through Stripe’s secure hosted onboarding. Rentouri retains the right to update your connected account and manage disputes centrally as permitted under the Stripe Connect Express model.

You must ensure that:

• All listed equipment is accurately described (type, condition, size range)
• Equipment is maintained in a safe and functional condition at all times
• All confirmed Bookings are honoured — repeated cancellations by the Shop may result in account suspension; a Booking cancelled because the Guest's card could not be charged is not a cancellation by the Shop
• If you review requests before accepting them, each request is answered within 24 hours — a request you do not answer in time expires, and the Guest is not charged
• Availability is kept up to date in the ERP system
• Pricing displayed on Rentouri matches the actual price charged to Guests
• A payment request you send a Guest after a rental asks only for what Section 10 allows, in amounts you can document — and if a repair costs less than the Guest paid for it, you refund the difference: from the shop portal if the Guest paid by card through the request, and yourself if the Guest paid at the shop

You receive limited Guest booking data (name, email address, phone number, dates, equipment assignment, for a Booking charged later, when it is charged and the brand, last four digits and expiry of the card that will pay, for a payment request after the rental, its details, and, when the Guest asks for a VAT invoice, the company details they give) solely to fulfil the specific rental and issue its invoice. You must:

• Use the data only for fulfilling the rental — not for any marketing or other purpose
• Use a Guest's invoice details only to issue that Guest's invoice, and share through Rentouri only invoices and receipts that belong to that Booking
• Not contact Guests via channels outside the Rentouri platform, except to pursue a claim arising from the rental that the Guest refused or did not answer on Rentouri (Section 10)
• Not solicit off-platform bookings from Guests introduced through Rentouri
• Delete received Guest data when no longer required for the booking or applicable legal retention obligations, except data needed to pursue a claim under Section 10
• Maintain appropriate technical and organisational security measures for the data you hold

You are an independent data controller for Guest data you receive and bear responsibility for your own GDPR compliance regarding that data.

Either party may terminate the Shop’s subscription with 30 days’ written notice.

Rentouri may terminate immediately, without notice, if you:

• Commit fraud or provide false information
• Repeatedly fail to honour confirmed Bookings
• Allow your liability insurance to lapse without prompt renewal
• Materially breach any provision of these Terms
• Engage in discriminatory conduct toward Guests

Upon termination: your Shop listing is removed from the marketplace; in-progress Bookings are handled as agreed; pending payouts for fully completed Bookings are released as described in Section 19, less any amounts you owe.

As an independent business, you are solely liable for: the safety and condition of your rental equipment (per your warranty in Section 16); any injuries or property damage caused by your equipment or staff; compliance with all applicable local, national, and EU regulations; and fulfilling statutory consumer rights obligations to your Guests directly. You will indemnify Rentouri against third-party claims for injury or property damage arising from your equipment or its maintenance.

Rentouri’s liability to you as a Shop is limited to the subscription fees paid in the 3 months preceding any claim. Rentouri is not liable for loss of bookings, revenue, or profit resulting from platform downtime, technical errors, or search ranking changes.